Preparing for Your Visit

Making the most time with your Clinician can make a big impact on your visit. Here are some ways you can prepare for your appointment:

What to Bring

• Photo Identification (ID)
• Insurance card, if you have one. If you do not have insurance, click here for information
• Immunization records (children and adults)
• If you are a new patient, bring all of your current medications in their original containers
• Preferred pharmacy information (name, address & phone number)
• If transferring from a different health care facility, please bring copies of your previous health records

Arrival Time and Cancellations

• Plan to arrive at least 15 minutes early for timely registration
• If you are unable to keep your appointment, please call ahead to reschedule

Fees & Co-pays

• If you have health insurance, your insurance will be billed. If co-pay applies to your insurance, it will be collected at the time of your visit.
• If you are not insured, you have several options. You can visit our Insurance Enrollment Department to be assessed for insurance eligibility. If ineligible for insurance a payment for care, based on income and family size, will be applied. Click here to see our Payment for Care Fee Schedule.
• Qualifying patients can benefit from our discounted medication and medical supplies from Marcia Pharmacy

Your Health Records

• Electronic Health Record (EMR): All of our patient charts are electronic! You should not expect to see paper charts. We enter your health information into a private and secure EMR system.
• E-prescribing: For your convenience, all prescriptions are electronic. It is helpful to know your pharmacy information such as name, phone and address so that your prescriptions are sent directly to your pharmacy of choice.
• Forms: If you have a form that needs to be filled out or signed by your health care provider, please allow 7 – 10 business days for completion.

Patient Feedback

• We value our patient’s opinions. We do encourage our patients to provide us feedback about their experience with us, via surveys and questionnaires. To report a positive or unsatisfactory experience, please let us know by emailing us at info@settlementhealth.org

Questions

• Do not be afraid to ask questions. Prepare a list of questions before your visit to ensure that they are all answered before the end of the visit. Remember, the more information you give your care team, the better their opportunity to treat you effectively.